FAQs

Find Answers to All Your Car Washing Related Queries

At Magic Car Wash, we aim at providing you with the highest quality car wash services. We would like to make your visit a pleasurable experience. 

To help achieve our goal of complete customer satisfaction, below are answers to your most frequently asked questions. If you have a question that is not listed here, please let us know. Call today!
Auto detailing services

Car Wash FAQs:

How often should I wash my car?
Weekly. Washing once a week will properly maintain the paint and exterior of your vehicle.

What types of vehicles can you wash?
We accept most cars, vans and trucks up to 84 inches in height and must have at least a 4-inch ground clearance. Unfortunately, we cannot wash trucks with dual wheels. We guarantee the safety of all factory-installed equipment in proper working order.

Can you wash my pickup truck?
Almost certainly! All we ask is that the pickup bed be empty before going through the wash. This is for the safety of your vehicle and those of other customers. Also, some side mirrors are incompatible with our process and certain types of modifications that employ oversized or off-road tires or radically raised suspensions may not be compatible.

Is the wash safe for convertibles?
Yes. Please make sure that the roof is properly latched.

Why did my front license plate get bent?
Because the way our equipment spins, unfortunately, unprotected front license plates that are held on by only 2 bolts will sometimes bend in our car wash because they are made of a thin piece of aluminum. Manufacturers and dealers are required to give you a proper mounting bracket for your car in states that require them (like Wisconsin), although most of them don’t unless you ask! Not to fear, if your plate gets a bit bent out of shape please let us know and we will give you a sturdy, protective license plate bracket at no cost to you. We want your business and won’t let a cheap piece of aluminum get in the way of giving your car the best wash possible!

Is the wash safe for newly painted cars?
Yes. We use cloth wash materials and mild cleaners. However, the paint should be allowed to cure before washing. Consult with your body shop for curing times (usually at least 30 days for repainted cars and body parts). (Paint on new cars is fully cured before delivery.)

Is the wash safe for alloy wheels?
Yes. Most car makers caution against automatic washes that use acids on polished aluminum wheels, since these can stain — or use carbon or plastic tire brushes, which can scratch. At Magic Car Wash, we use no such acids! We only use soft cloth washing material, so your wheels are perfectly safe.

Will a cracked windshield be safe in the wash?
Yes. However, once the integrity of windshield glass is compromised by rock chips (even very small ones), it becomes more susceptible to changes in temperature. So, while you may wash your vehicle with windshield damage, cracks, or chips may expand. It’s always best to repair or replace a damaged windshield immediately.

Is Magic Car Wash a "touchless" car wash?
Seriously, do you wash your hands without rubbing them together? Do you wash your clothes without agitation? Do you keep your teeth clean by just gargling water and mouthwash, or do you brush them? Okay, you get the point! It is very difficult to get anything really clean without contact - even with high pressure and harsh chemicals, like many "touchless washes."

That's why at Magic Car Wash, we use closed cell foam and soft cloth material (no brushes) and 100% safe biodegradable shampoos to gently clean your car. While our soft cloth and foam make contact with your car, it is the best way to get it clean and will not scratch or dull your clear coat finish.

Will my antenna be OK?
Any fixed factory antenna will not be harmed during the wash. Power antennas are hollow core and will break if left in the raised position. So please lower all power antennas. Magic Car Wash is not responsible for antennas that have not been lowered. Aftermarket products such as CB and cell phone antennas should be removed prior to washing. We are happy to help you with this when you arrive.

Will my bug shield and trailer hitch be OK?
Unfortunately, we can't be responsible for aftermarket accessories. Most customers who have bug shields wash their vehicles with no incident. However, problems can arise if the shield has already been damaged by rock chips or by stress cracks around the installation screws (which can be hard to detect), or if it is made from low-grade plastic. If you need a new bug shield, we recommend products made of Lexan, such as Lund® or Deflecta-Shield®, which are virtually indestructible.

Trailer hitches will not be harmed by our equipment; however, to allow our "wraps" to give you the best quality wash possible for the rear of your vehicle, we recommend removing a hitch if possible. Also, hitch receptacle plug inserts should be removed prior to washing as they may break or come loose in the wash process.

Will the car wash remove egg?
If you get to the car wash before the egg dries, it might be removed in the wash. Dried egg is very corrosive, and damage starts almost immediately. Contact us directly if the egg has already hardened for a possible detail service to properly remove the dried egg.

Will the wash remove road tar or tree sap?
Our wash tunnel will unlikely remove road tar or tree sap. If you ask us, or if we notice a spot or two, we will use a special cleaner to remove it for you. If you have multiple spots all over the car we will be glad to remove them for you for an extra charge. Otherwise, there are special products sold specifically for that purpose. Whenever possible, try to remove the stain while it is still sticky. NEVER use abrasive cleaners or pads to remove stains from your vehicle's finish. Make sure to clean the area thoroughly after treatment. Consider protecting the area with a paste wax after cleaning.

Will the wash remove bug splats?
Our wash tunnel will remove most bug remains, particularly, if washed soon after the "splats," but we cannot guarantee that all bug remains will be removed by the tunnel wash. In our $12 and $17 exterior washes, in all of our full-service washes, or for $2 additional to any other wash, we include a "bug juice" application and manual bug prepping as you enter the tunnel to eliminate your bugs! 

My finish looks dull and streaky. Why?
This is usually a sign of oxidation, which occurs as paint ages and decays from exposure to sunlight and road oils. You can slow the process by washing your vehicle often, applying our Poly Sealant regularly and a coat of hand wax at least once a year. If oxidation has already occurred, try cleaning the paint with a paint cleaning compound, then polishing and waxing the finish.

How do I protect my clear coat?
Regular application of our Poly Sealant creates a polymer barrier that helps protect clear coated surfaces from UV rays and airborne contaminants, as well as acids from leaf stains, tree sap, bug splatter, and bird droppings, all of which can eat through the clear coat and cause permanent damage. Poly Sealant is designed to provide a protective polymer barrier for up to 30 days from the date of application. So make it part of your "routine maintenance" by including it with your car wash regularly.

What type of payment do you accept?
Magic Car Wash accepts Cash, Mastercard, Visa, Discover, and American Express at all locations. We also accept Magic Car Wash Gift Cards, Magic Car Wash Book Cards, and the latest technology, the RFID pass for our unlimited customers. Our automated kiosks are able to process discount codes, barcodes, read cell phone screens, and QR codes. We even have a mobile phone app that you can use to redeem washes at the kiosks! We are, by far, the most technologically advanced car washes along the Lakeshore!

Can I buy online?
Sure you can! You can purchase car washes, gift cards, wash books, and sign up vehicles for our unlimited program.

What is a FastPass tag?
The FastPass tag is a sticker about the size of a stick of gum that is applied to the upper left-hand corner of your windshield where you’ll never notice it. Using the latest RFID technology (radio frequency identification) each vehicle is instantly recognized as it approaches our automated pay stations. Once a vehicle is identified, it is granted access to the wash tunnel and our computer automatically provides the proper wash package. The FastPass is currently used in our Unlimited Wash Club only.

Do you clean the inside of my car?
Magic Car Wash offers interior cleaning at our full-service location at 1020 N. 10th St in Sheboygan only. We do anything from vacuuming interiors to cleaning the glass, to armor all and leather conditioning to full detailing. Our other locations are express exterior locations - where we only clean the outside of your car in less than 5 minutes. However, we offer FREE vacuum use at those locations.

What kind of soaps and polishes do you use?
We proudly use industry leading Simoniz soaps and waxes in our car washes, and Meguiar’s polishes and compounds for detailing!

Why shouldn't I just wash my car at home?
Don't get us started! Here are just a few of the good reasons.
  • From the time you enter our conveyorized wash tunnel and exit 120 feet later, it is only 2 minutes. Try that at home!
  • Washing at home with a bucket and wash mitt, you are dipping that mitt into a bucket of soapy water and all the dirt you’ve already washed from your car. Now you take that mitt and rub the dirt right back into your paint! This causes swirl marks and surface scratches! At Magic Car Wash, our equipment is constantly flooded with fresh, soapy water. So your car’s finish is protected from dirt and debris. Our closed cell foam wash material is the safest material in the industry to use on your vehicle’s finish!
  • Studies show that the average person uses between 100 and 150 gallons of fresh water when washing a car by hand; contrast that with Magic Car Wash which uses only about 65 gallons of fresh water for each wash!
  • The pollution generated from washing your car in your driveway goes directly down storm drains - meaning these untreated liquids, soaps, and chemicals are discharged directly into our streams and rivers, making their way ultimately to lakes, bays, and oceans. Magic Car Wash uses 100% biodegradable chemicals and we dispose of our waste by first removing most solids, and then directly disposing the remaining liquids into the sanitary sewer system where it is properly treated and processed. 
  • So with Magic Car Wash, not only are you doing something good for your car, you’re doing something good for the environment as well!

Mobile Detailing FAQ

What locations do you cover?
Our home base is in Downtown Sheboygan, but we travel anywhere in Southeastern WI.

How do I schedule a service?
We currently schedule appointments via phone only. We're working on an online scheduling system and will have that ready in the future.

When do I pay?
We ask 50% down payment when you schedule to secure your appointment, and the remainder is due when we arrive to perform your detail.

What if I need to cancel?
We have a 24-hour cancellation policy. If the weather is bad the morning of your detail or something unforeseen happens, we'll gladly reschedule your appointment for no additional fee as long as you reschedule. We want to make sure everyone is able to get their deal done when it works for them!

Do you offer a monthly mobile wash package?
Yes! Similar to our unlimited wash program at our brick and mortar car washes, we offer a monthly maintenance wash program for cars, trucks, and SUVs, where we come to you once per week and wash your car each time, and wax it once per month. This service starts at $100 per month. Ask us for details.

What soaps and polishes do you use?
We typically use industry-leading Meguiar's brand polishes and compounds, and Simoniz brand soaps, However, if you have special requests for a favorite brand of polish, we are more than happy to accommodate most of any product you supply.

Terms and Conditions 

Membership is per vehicle and for personal use only. Taxis, limos, and any type of commercial or fleet are prohibited. The pass may be used once per day only on the vehicle it was purchased for. 

Membership is not valid for vehicles that cannot fit on the conveyor or are unable to ride through the tunnel. Members may upgrade to a higher wash or add extra services and pay the difference at the time of purchase. 

This program is not valid with any other offers or discounts/coupons. Magic Car Wash may be closed due to inclement weather, holidays, or equipment breakdown. Wash Pass time limit will not be extended for such closings. 

If you are caught using multiple vehicles or any other misuse of the pass, you will be charged for the washes that were not used on the primary car, your membership will be canceled, and you will be charged a $75 cancellation fee. 

Magic Car Wash also reserves the right to suspend car wash privileges at any time. The membership is transferable to a new vehicle once per year, free of charge. After that, there is a $10 transfer fee. 

The membership fee will be automatically billed to your credit or debit card each month for the package selected on the enrollment date. Members enrolling from the 29th to the 31st of the month will be charged every 28th of the month. 

If the card is declined at any time, an alternate card is required to maintain the account and the billing date remains unchanged. Magic Car Wash reserves the right to modify or cancel this program at any time without notice. 
  • Cancellations: There is a 3-month minimum commitment from the date you sign up for this membership. To cancel a membership, requests must be made in person or in writing by sending an e-mail to magiccarwash@gmail.com or sending a letter to Magic Car Wash 1020 N. 10th St. Sheboygan, WI 53081 (no over the phone or voice messages will be accepted). You must notify Magic Car Wash at least five days prior to the billing date, or you will be charged for that month, and no partial refunds or credits will be given. If you cancel your membership for any reason before the 3-month minimum requirement has been met, you will be charged a $75 early cancellation fee. 
  • RFID tag or sticker must be attached to the windshield.
  • You must provide Magic Car Wash with a valid e-mail address or cell phone that allows text messaging. You agree to receive notifications via e-mail and / or text message regarding your account or any other communications from Magic Car Wash. We'll not reimburse you for costs associated with receiving text messages or e-mails. We'll never sell or give away your personal information.
  • Lost, stolen, damaged, or new vehicle RFID tags are charged $10 for replacement.
Visit us today for quality car washing services.

We also offer gift cards, wash books, and unlimited car wash plans. Call today for details! 
920-221-0151
Simoniz Hot Wax and Shinelogo

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